Codan is one of Scandinavia’s biggest insurers. We offer a broad portfolio of insurance products and solutions to private customers and to commercial customers. We are around 3,300 employees in Scandinavia and around 950 employees in Denmark. Codan is part of RSA Group, which is one of the world’s leading multinational insurance groups. Read more about Codan on www.codan.dk. Follow us on Facebook: www.facebook.com/codanforsikri... and LinkedIn: www.linkedin.com/company/codan.

Claims Technical Review Manager

Would you like to play a key role in the making and sustaining of tomorrow’s best in class insurance claims handling? Are you able to translate an effortless customer journey into quality improvement actions? And do you thrive on bringing those actions alive across our Claims organization?

If that is the case, you should apply for the position as: Claims Technical Review Manager (Codan Claims DK)

Improvement of our Claims handling processes is a vital part of our Claims excellence program. As Claims Technical Review (CTR) Manager, you take responsibility for the successful completion of the claims technical file review program that aims to reduce leakage, assure quality and development of our claims handling processes and skills to ensure we achieve “best in class” claims handling.

You will be part of the Claims Excellence Center team (located both in Copenhagen and Århus), supporting our claims organization regarding quality procurement, sourcing and process optimization. The team has significant insight in the entire claims business and acts as a claims center of excellence in the rollout and execution of our claims strategy.

One of your major responsibilities is securing that our claims handling complies with the RSA Group Technical Review Framework and RSA policies. You will be the main link between RSA UK and the DK claims organization in all matters related to claims technical file program.

The workplace will primarily be in Aarhus, but travel activity to Copenhagen must be expected.


Responsibility and tasks


Reporting to Head of Claims Excellence Center your key responsibility is to lead the claims technical file review program in Codan which include:

  • Planning the claims technical file reviews in all claim departments in Codan in collaboration with the Claims Management Team, team managers and claims handlers.
  • Setting up the reviews (including design of the questionnaire) in compliance with the Group Technical Review Framework standards.
  • Facilitating the review activities including calibration of the reviewers.
  • Analyzing the results of reviews, creating reports, presentations, and action plans.
  • Reporting the claims technical file review results to relevant stakeholders. 
  • Manage relationships and key stakeholders at management level to ensure the quality of the reviews.
  • Participate in implementing a new claim technical file review system called TeamThink.
  • Lead other reviews e.g. improvement and process reviews.
  • Responsible for monitoring of Payment Controls in Claims DK.
  • Support our tasks and colleges in the Claims Excellence Center.


Your profile


The ideal candidate will have: 

  • Knowledge of insurance claims handling, claims process and claim systems. Maybe you are an experienced claims handler or a skilled project or process manager with claims knowledge.
  • Proven track record in executing project or process optimization initiatives, keeping deadlines and delivering clear reporting.
  • Strong analytical and problem solving skills as well as god communication and presentation skills (you must be a skilled Excel and PowerPoint user).
  • Strong drive and sense of ownership and solid stakeholder management and people skills (you are able to influence people to make changes or accept guidelines).
  • Great attention to details (control environment requires documentation and discipline).
  • Excellent English skills. You must be highly proficient in writing as well as in speech.
  • Communicate fluently in Danish.

What’s in it for you?

The opportunity for a career in a well-established insurance company and a Claims organization with an agenda of becoming best in class within to following 2-3 years. You will work closely with the management team, the business and the UK based RSA group office. You will have great influence on the development of our claims handling processes as well as our Claims handling skills.


Apply now


Codan works with Experis in this process. If you have any questions regarding the position please contact Senior Recruitment Advisor Heidi Monsrud on+45 4590 2800. Please apply by sending your CV and application as soon as possible since we select applications continuously, but not later then 3:th of April. 

Welcome with your application! 

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